Young male. Early to mid 20s. Not clean shaven, but not really sporting a beard... just a day's worth of stubble. Light gray microcheck suit with center vent. Black button up. Flying from the US to Europe.
Do you pull this person out of line for extra security screening? Air France's answer was yes. Not really sure why... but yes. But wait, let back up first. So it is the Sunday after Thanksgiving and I am flying... not the best move, but I had no choice. So typically if you are flying internationally, I think the rule is get there 2 hours early, right? I figured, Sunday after Thanksgiving, so I should show up earlier still. Okay, my flight was scheduled to leave at 4:35, so I show up at about 11:30 (Presidents Club... enough said). Air France has a sign posted that says they will not open their ticket counter (to check in) until 12:45. They also list a number to call from the information phone to get more information. So I call and the lady I speak to says they won't open until 1... So I get in line and I am 5th. We wait... and wait... and wait. Once the ticket agents show up, we start checking in. When I go to check in, The ticket agent passes my passport off to her supervisor. He walks away with it, does something, then walks back and hands her my passport. She types a little and then prints out my boarding ticket. It is conspicuously blank for the most part. The ticket agent writes "SSS" on my boarding pass and hands it to me. When I proceed to enter the security screening line, the person at the first check point, where they check your passport/ID and your boarding pass, tells me that I have been selected for extra screening by the airline as she walks me over to a 'holding cell' of sorts. Okay, holding cell is a bit melodramatic, it was just a box made with the rope things they use to create queues. So she opens it up for me and asks me to wait there. Shortly thereafter, a TSA agent walks over and allows me to leave the box to proceed to two or three steps to the normal security line. He tells me that I need to remove my shoes and jacket, take my laptop out of my bag (if I have one, which I do), and to empty my pockets. Now, he has my passport... If he had bothered to look in it before this schpeel , he would know that I am a rather seasoned traveler for early to mid 20s and should know the drill. So I go through the screening and am asked to wait in a little box, yet again, as my bags go through. After they are cleared, I am patted down before being asked to walk over to a table where the TSA agent proceeds to look through my bag and rub a coffee-filter-like piece of paper over most of my goods to test for residue... I will let you figure out what kinds of residue I speak of. After checking my laptop, which is kind of an obvious choice for a number of reasons, he checks my shoes, another obvious choice, and my phone, a non-obvious and very crafty choice I think. Okay, so there are a number of things that one may handle illegally that would leave a residue. Laptop is an obvious choice because it is essentially a business instrument and the handling and illegal goods that would leave some type of residue essentially necessitates you being a businessman. So laptop is obvious. Similarly shoes. Everyone wears shoes, pretty much every day. Most people don't wash their hands very regularly, so residue may very well end up on shoes. Also, if something you are handling leaves a residue, it is probably a powdered substance of some sort. Powder gets up into the air, settles on the floor. Shoes are between you and the floor. Shoes are an obvious choice that most people don't think of. Phone, on the other hand, is a bit of crafty I think. As I contend, most people don't wash their hands regularly enough. So someone handles something, gets a phone call, and voila, residue transferred to phone. Also, since a phone, like a laptop, is a high-tech piece of consumer technology, most people are very hesitant to clean it in any effectual way.
Okay, so he check my shoes, my phone, my laptop and tells me that he is going to move them to another table so that I can start putting my shoes on etcetera while he goes though my bad. Okay, I understand their right to search my bag, but I believe it is also a liability issue that requires me to stand there and watch them go through it (my bags have been search before and I was essentially told, although in a completely non-legal sense, that it is a liability issue that requires me to watch them). So he suggests that I start getting my things together while he finishes up with my bag. As I put my shoes back on, I consider raising this issue with him (liability), but by the time I have my shoes on, he is done. Obviously he didn't do a very thorough job because I have 5 zippered compartments, 2 of which are pretty full of small things and one of which has numbers electronics. So he should have taken at least a couple minutes to go through, not just one minute. Anyway, I ask him what the reasoning is behind my selection for additional security. He gives me the company line ("I'm not sure sir, we just pulled you out of line because your boarding pass was marked "SSS" which means the airline tagged you for extra screening."). So I say,"I understand that you are just doing your job and that the airline tagged me, but do you have any idea why???" His answer was that it might have been because of the way I paid or the time I booked my flight. Well, I flew on points and I booked at least a month ago. Neither of which should be a problem, right? I mean, flying on points means that I am 1) a frequent patron of a single airline (or of an airline and their partners) and 2) I am utilizing the reward system. Right, so that shouldn't be a problem. So, the time I booked. I booked at least a month ago (I think), which should be ample time. As far as I'm concerned, neither of these excuses are legitimate.
Air France's explanation (yes, I emailed them asking for justification) was that I was "randomly" selected (I have emailed asking about the procedure for these 'random selections' and will update then when/if I get a response...). I don't know that I buy that. (***Update- So either the PR people at Air France are idiots or for some reason they will not tell me that they won't tell me. Their response to my initial email was that it was a random selection... as I had mentioned to them it was. So I emailed them back asking if they could describe to me how their random system works... They said, essentially, that due to increased security on flights crossing the Atlantic, some passengers are randomly selected for extra screening and I was one of those passengers... I have decided to just drop it. The effort outweighs the utility at this point.)
So, you are probably wondering, why in the world am I posting about this? Is this just a pure rant or is there some actual reason? Well, I understand the need for increased security in today's world, so it is not a rant that extra screening is unfair or that I was discriminated against... But, I write to highlight the consumer problems with this process. So let us begin.
Okay, so like I said, I got to the airport extra early and planned to just get through security and relax in the President's Club for a couple of hours (and read/be productive in general since I would have a decent internet connection). So the fact that I had to wait to check in (sans internet access mind you) took away from the time I could spend being productive. If my time is valued at a very modest value of $8/hr, I lost the equivalent of $12 just waiting to check in. Throw into that the inconvenience of time wasted with the extra security screening and we are up to about $16. Okay, not a huge amount, but this is valuing my productivity at $8/hr (which is hopefully extremely low) and it is not taking into consideration anything other than time. So let's keep these parameters in mind: approximately 90 minutes waiting and approximately 30 minutes spent on these extra security measures.
Let's imagine then that I am travelling at a busier time. The first parameter, time spent waiting, would still exist, just in a slightly different form. Instead of me waiting for the ticketing counter to open, I would be waiting behind fellow passengers that are checking in (of course I could just not check a bag, but that wasn't an option on this trip). So then the question becomes would I have had a lesser wait if I waited to show up? And if so, how long should I have waiting (or when should I have shown up)? As I write this blog, a friend of mine suggests that the best time would be to show up right before check in closes. Okay, she has a point, but keep in mind that I wanted to be productive in the President's Club before the flight. So of course you could argue that the optimal time to check in is dependent on how long I plan to spend in there... For the sake of my argument, lets say that I want to check in as early as possible so as to maximize my time spent in the President's Club.
Okay, so now that we have considered how to reduce the time spent waiting to check in while simultaneously maximizing the amount of time we have between check in and flight boarding, let's consider the other part of my dilemma: the extra security. Many people complain that it is not needed. I disagree. I think there should be lots of security at airports, but the problem there is to balance public inconvenience with safety. This may sound absurd to some, but consider this: expected utility theory states that a person will do something (buy a good or service or perform some action) as long as they gain more utility or value from that thing than it will cost them to do that thing. So if we apply that logic to this situation, we come to the conclusion that people travel by air because they have a higher value for speedy travel to their destination (or perhaps more accurately, the difference in travel time by air as opposed to other methods) than the monetary cost of the travel. So if we increase security to such a point that a significant enough amount of people no longer have a higher utility from air travel as compared to other methods of travel, we will decrease air travel and thus profitability for airlines (which are having a hard enough time as it is). Below is a clip from the Colbert Report about airport security... I think he (Jeffery Goldberg) raises all the right questions and issues. So essentially the answer to this issue of lost productivity as a result of increased security is that as long as the security actually makes travel safer, I think it is utility neutral, but the public must see how it directly makes travel safer and not simply more inconvenient.